Modern Bank Management

Introduction

The training Course “Modern Bank Management” is structured into three self-contained teaching/thematic Units, lasting four, three and three months respectively. Through these Units, the Course seeks to familiarise participants with, and develop their understanding of, the basic concepts and mechanisms of banking. The aim of the Course is to provide training in current banking issues and to give participants a competitive advantage in an increasingly competitive labour market. The banking market is constantly changing as new technologies move beyond the stage of a simple tool to become a trend. The average person adopts new trends every day. In the tough reality of Greek banking, there is room for real growth only for those who look to the future. Customers no longer need (or want) to visit a branch. It is the services offered by the bank that must reach the customer. This can be done without losing the personal touch. In this spirit, and with an eye on developments (in Greece, abroad and in new technologies), we will seek to equip ourselves with useful knowledge for the bank officer and the bank, and for the employee of a financial services company and the company itself. On completing their study of the Course, students will be able to know, understand and describe:

• The basic concepts of Electronic Banking • Current technological developments in the Banking sector • Electronic payment methods and systems • The new Project Management methodologies being followed • The new technologies being adopted in the Banking sector

Units

I. Banks – Bank Lending – Banking Risks (Duration 4 months / 40 hours / 1.54 ECTS)

II. Modern Marketing of Financial Services and Products (Duration 3 months / 30 hours / 1.15 ECTS)

III. Digital Banking Fundamentals (Duration 3 months / 30 hours / 1.15 ECTS)

Scientific Director

Emmanuel Tsiritakis,

Professor, Department of Banking and Financial Management, University of Piraeus

Target Audience

The course is aimed at:

Graduates of schools of economics
Executives of financial institutions
Professionals in the wider banking sector

Admission Requirements

Participants must have:

Basic computer skills
Internet access
A personal email account

Delivery Method

The Course is delivered entirely online through simple educational software (an asynchronous e-learning platform), with digital Educational Material and continuous educational support. Once a candidate has been accepted onto the Course, a user account is created on the e-learning platform, giving access to the Unit of their choice. Within each Unit, the responsible instructor’s electronic Educational Material is posted on the e-learning platform on a weekly basis. The Educational Material includes electronic notes with theory and examples in PDF format, which can be saved and printed so that study is also possible offline. During the Course, assignments or self-assessment tests may be set. Trainees have access, at any time and from anywhere with an Internet connection, to all the activities, information sources and announcements of each Course, and are provided with the instructor’s contact details for resolving queries. Participants should:

study the material and the notes
use the links related to the course material
submit assignments, self-assessment tests and final examination answers

Type of Certificate

Trainees who successfully complete all the Units of the Course are awarded a Training Certificate by KEDIVIM of the University of Piraeus. Trainees who choose to attend only some of the thematic units are awarded a Training Certificate listing the Teaching/Thematic Units successfully completed. Where successful completion of the Course is not possible due to discontinuation of studies or failure in the examinations, the trainee is awarded a Certificate of Attendance by KEDIVIM of the University of Piraeus.

See a sample of the certificates awarded, as applicable, here

Teaching/Thematic Units

1Teaching/Thematic Unit 1: Banks – Bank Lending – Banking Risks

1.1. GENERAL

1.1.1 Introduction – Basic concepts

1.2. THE BANKING SYSTEM

1.2.1 The financial environment – Basic characteristics

1.2.2 The banking system – The evolution of the system – The concept of banking intermediation

1.2.3 EU objectives for the operation of banks

1.2.4 Banking organisation and operation – The basic classification of banking activities

1.2.5 Banking activities and services

1.2.6 Bank payment systems

1.2.7 Accounting data from bank balance sheets and income statements

1.3. LENDING PRODUCTS

1.3.1 Mortgage loans – Terms, conditions and granting procedures

1.3.2 Consumer loans – Characteristics, granting procedures, loan agreements

1.3.3 Current Accounts – Purpose, Operation

1.3.4 Business Loans – Features, Procedures

1.3.5 Letters of Guarantee – Overdue receivables

1.3.6 Bankruptcies – Auctions

1.3.7 Securitisation of receivables

1.3.8 The financial operation of loans – Interest rates, Repayment methods

1.3.9 Public borrowing – Debt securities, Types and Securities Markets

1.4. BANKING RISKS

1.4.1 General concepts

1.4.2 Analysis, measurement and management of credit risk

1.4.3 Market and Liquidity Risk

1.4.4 Operational Risk

1.4.5 Supervisory rules

2Teaching/Thematic Unit 2: Modern Marketing of Financial Services and Products

2.1 The adoption of the internet and changes in customer behaviour.

2.2 How is customer experience measured/evaluated?

2.2 Rebuilding the branch.

2.3 Contact centres and IVRs (Interactive Voice Response)

2.4. The Internet

2.4.1 The right mix

2.4.2 Usability

2.4.3 Cross selling

2.5 Smartphones (failures + successes + lessons learnt + opportunities)

2.6 Self service banking – ATM

2.7 The bank's course through rapid changes.

2.8 The technological explosion and banking in the second decade of the 21st century

2.9 The death of advertising? Predictive and Pre-cognitive sales and Marketing.

2.10 The competitive bank of the future (of today?)

3Teaching/Thematic Unit 3: Digital Banking Fundamentals

3.1. The role of technology in the efficiency of banks

3.1.1 Introduction and evolution of Information Systems in the Banking sector

3.1.2 Incentives and benefits of adopting new technologies

3.1.3 The Greek banking system and new technologies

3.1.4. The need for adaptation due to legislation & EU Directives

3.1.4.1 Revised Payment Service Directive (PSD2)

3. 1.4.2 General Data Protection Regulation (GPDR)

3.2. Digital Transformation of the Banking System

3.2.1 Introduction – Definitions

3.2.2 The impact and contribution of technology

3.2.3 New technologies and data & transaction security

3.3. Digital Banking

3.3.1 The contribution of Digital Banking to banking services

3.3.2 Home Banking

3.3.3 Internet Banking / Mobile Banking

3.3.4 Digital Onboarding

3.3.5 Open Banking (Banking APIs)

3.4. Automated Payment Systems

3.4.1 ATMs

3.4.2 POS

3.4.3 New transaction methods (QR code, NFC, biometrics)

3.4.4 Latest trends and developments

3.5. New Project Management methodologies

3.5.1 Design Thinking

3.5.2 Lean

3.5.3 Agile

3.6 New Technologies

3.6.1 Biometric Characteristics (Biometrics)

3.6.2 Artificial Intelligence (AI)

3.6.3 Blockchain

Learning Outcomes

Upon successful completion of the Course, trainees will acquire:

✔️ Analytical skills

✔️ Information

✔️ Knowledge of Financial Sector Issues

✔️ Familiarisation with and understanding of the basic concepts of banking informatics

✔️ Familiarisation with and analysis of technological developments in the banking sector

✔️ Presentation of electronic transaction means and analysis of their characteristics

✔️ Understanding new methodologies for managing IT & Digital Banking projects

✔️ Understanding, through practical examples, the new technological developments in the banking sector

✔️ Understanding the processes of Digital Transformation

✔️ Understanding the mechanisms for protecting and securing electronic transactions

Assessment

The examination process takes place remotely via the e-learning platform, with the final examination questions and exercises posted in the form of an assignment with a deadline for submitting answers. Late participation in the final examination may be arranged in consultation with the trainee, provided that no more than one year has passed since their registration in the relevant teaching unit.

Discount Policy

The following discount categories apply:

GROUP A: Unemployed persons, members of large families and families with three children, persons with disabilities, graduates and students of the University of Piraeus, employees of the University of Piraeus (permanent or under contract), municipal employees
GROUP B: Undergraduate students of universities/technological institutes (AEI/TEI) or persons up to 30 years of age holding a European Youth Card, participants of previous cycles, registration for at least two courses in the same period

Please note that:

Discounts are not cumulative.
Each trainee may benefit from only one discount category.
Participants entitled to a discount must submit the supporting documents that will be requested.

Course Fee after discount

	GROUP A	GROUP B	NO DISCOUNT
Total Course Fee	830	1.000	1.170
Fee for Thematic Unit 1	330	400	470
Fee for Thematic Unit 2	250	300	350
Fee for Thematic Unit 3	250	300	350

Payment of Fees

Fees are payable in a single payment or in equal monthly instalments, the number of which corresponds to the duration of the Teaching Unit in months, provided that the fees are paid in full 2 weeks before the end of the Teaching Unit. Failure to pay any instalment will result in the automatic exclusion of the candidate from the remainder of the Course, the examinations and the award of the certificate.

Duration:	10 Months / 100 Hours
ECTS:	3.85
Field of Study:	Finance
Language:	Greek
Scientific Director:	Emmanouil Tsiritakis

Units

Learning Outcomes

Assessment

Discount Policy

Course Fee after discount

Educational Material

(+30) 210 414 2481, 2106, 2025

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